SHIPPING & DELIVERY POLICY

Effective Date: August 2026

OVERVIEW

TV Vault, LLC ("TV Vault," "we," "us," "our") offers free local pickup at our Glendale, Arizona location and delivery through independent third-party local delivery companies.

We do not ship televisions by parcel carrier or freight. Televisions are delivered by local delivery companies or picked up in person.

SECTION 1 — LOCAL PICKUP

Local pickup is free.

Pickup location: TV Vault 5930 W Greenway Rd #22 Glendale, AZ 85306

Pickup hours are posted on our website homepage.

You will receive a notification when your order is ready for pickup. Please bring your order confirmation and a valid photo ID.

At pickup, you will inspect the television, observe it powered on and operating, and sign a certification confirming it is free of damage and functions properly. Once you sign and take possession, the sale is final. Please see our Return, Refund & Warranty Policy.

SECTION 2 — DELIVERY AREA AND FEES

2.1 Phoenix Metro Area

Free delivery on orders over $1,000 within the Phoenix Metro Area.

For orders of $1,000 or less within the Phoenix Metro Area, delivery is calculated at checkout.

2.2 Outside the Phoenix Metro Area

Delivery to locations outside the Phoenix Metro Area is calculated at checkout using our delivery cost calculator, based on your delivery address.

Enter your address at checkout to see your delivery cost. If we are unable to deliver to your location, the calculator will indicate this.

SECTION 3 — DELIVERY TIMING

Estimated delivery dates are based on your location and are displayed at checkout.

All delivery dates are estimates and are not guaranteed. TV Vault is not liable for delivery delays, including delays caused by the delivery carrier, weather, traffic, or other events outside our control.

SECTION 4 — DELIVERY IS BY INDEPENDENT THIRD-PARTY CARRIERS

Deliveries are performed by independent third-party delivery companies, not by TV Vault. These carriers are separate businesses and are not employees, agents, or representatives of TV Vault.

When a television is released to a carrier at our warehouse, the carrier assumes care, custody, and control of the product. The carrier is responsible for the condition of the product from that point until you accept delivery.

SECTION 5 — SIGNATURE REQUIRED — NO EXCEPTIONS

Every delivery requires your signature. A television will not be left at your address without a signature. If no one is available to receive and sign for the delivery, the carrier will not complete the delivery and will contact you to reschedule. Redelivery fees may apply.

Please ensure that you, or an adult authorized by you, are present to receive the delivery. Anyone who signs at your delivery address is presumed authorized to accept on your behalf.

SECTION 6 — INSPECT BEFORE YOU SIGN

Your signature is your acceptance of the television in the condition delivered. Inspect the unit before you sign.

The delivery driver will allow you a reasonable opportunity to inspect the television at the time of delivery.

6.1 If the television is damaged — REFUSE THE DELIVERY

If you observe damage, do not sign. Refuse the delivery.

When you refuse a delivery for damage:

1. The carrier returns the television to TV Vault;
2. We inspect the returned unit against our pre-departure inspection record;
3. If transit damage is confirmed, we send you a replacement unit at no additional cost, including delivery;
4. TV Vault pursues its own claim against the carrier.

Because open-box televisions are often one of a kind, an identical replacement may not be available. If we do not have an identical unit in stock, we will contact you to arrange either a reasonable substitute or a full refund of the purchase price, including any delivery fee paid. You are not required to accept a substitute.

You will also receive a full refund if we cannot source a replacement within a reasonable time, or if you prefer a refund rather than waiting.

Replacements and refunds are processed once the returned unit reaches our warehouse and is inspected. Refunds are issued to your original payment method; please allow normal processing time for your payment provider to post the refund.

Full details are set out in our Return, Refund & Warranty Policy.

6.2 Once you sign, acceptance is complete

After you sign for a delivery, the sale is final and TV Vault has no further liability for damage of any kind — including damage discovered after the carrier departs.

Your signature certifies that you received the television free of damage and in working order.

If you discover damage after signing, your claim is against the delivery carrier. On request, TV Vault will provide our pre-departure inspection certification and the carrier's claims contact information to support your claim. TV Vault is not a party to that claim and is not liable for its outcome.

TV Vault is not liable for any damage to a product after it leaves our warehouse.

SECTION 7 — PRE-DEPARTURE INSPECTION

Before any television leaves our warehouse, it is:

1. Visually inspected for cosmetic condition;
2. Powered on and operationally tested;
3. Certified by TV Vault;
4. Certified by the delivery carrier at the time of pickup.

This record establishes the condition of the product at the time it left our custody.

SECTION 8 — DELIVERY REQUIREMENTS AND ACCESS

You are responsible for ensuring that:

• The delivery address is accurate and complete;
• The delivery path and doorway can accommodate the television;
• An adult is present to inspect, accept, and sign for the delivery;
• Any building access requirements, gate codes, or parking arrangements are communicated in advance.

Failed deliveries caused by inaccurate address information, inaccessible delivery locations, or no one being available to sign may incur redelivery fees.

Delivery services include transport and placement as arranged with the carrier. Unless expressly stated otherwise, delivery does not include installation, mounting, setup, or removal of existing equipment.

SECTION 9 — FUNCTIONAL ISSUES AFTER DELIVERY

If your television develops a functional or operational problem after acceptance, your remedy is the third-party protection plan included with every television. Contact the warranty administrator directly — their name and contact information are listed in our Return, Refund & Warranty Policy and on the activation card included with your television.

The plan covers functional and operational failure only. It does not cover physical damage.

SECTION 10 — TITLE AND RISK OF LOSS

Title to the product passes to you upon acceptance of delivery or, for pickup orders, upon your signed certification and taking possession.

For delivered orders, risk of loss and damage during transit is borne by the delivery carrier from the time the product is released at our warehouse until you accept delivery. Upon your acceptance, risk of loss and damage passes to you.

SECTION 11 — SHIPPING OF NON-TELEVISION PRODUCTS

Smaller products may be shipped by parcel carrier where available. Shipping method, cost, and estimated delivery are displayed at checkout.

SECTION 12 — CONTACT US

Questions about this Shipping & Delivery Policy should be directed to:

TV Vault 5930 W Greenway Rd #22 Glendale, AZ 85306 (623) 755-9763 support@tvvault.com